FAQ

Below are a few answers to some questions that may help you and help us save some time spent on emails so we can focus on getting ready for the next race!

To keep up to date on all new race details please refer to the event page regularly as we update with changes as they come up. Go to http://www.tryevents.ca/ and click on your race name or logo. The page will open and you can scroll down to view all the details. Remember we reserve the right to make changes as necessary, so it's important to check in a few times before your race. We will also post updates on our Facebook page & through Twitter. 

Want to volunteer?
FANTASTIC!!! https://www.tryevents.ca/volunteer and let us know which race you would like to volunteer with. *Remember between events we do not have staff to manage emails but will do our best to get back to you and secure your help. :) 

 Here is a link to our registration policies, there are no refunds, no transfers and no deferrals. However, you can change your distance. Changing your distance may be a good option if you need to walk due to an injury or need to switch to a shorter distance to open up your scheduling obstacle. 

Can friends or family pick up your race kit for you?
YES, friends and family can pick up your race kit for you and all they need to know is your full name and the bib number you were assigned.
*please bring a bag and reuse safety pins, thank you for your help to make our events zero waste.

Can't make it to the pre-race pickup times or just don't want to drive into town twice then you can do the same-day pick-up service, there is a $5 charge donation to our charity partner for this service. We would prefer you pick up your race kit before race day but here is an option if you want BUT you must sign up by email, You will need to arrive at least 45minutes early on race morning and go to the TRY EVENTS table, near the start/finish line.

*Once the race starts all left over supplies that have not been picked up will be available for size exchanges, for sale and/or donated.  

*Race kits are ONLY available prior to your race during the package pick-up times and location or race morning. After the race has start race kits are no longer available. If you are unable to collect your race kit please arrange for someone else to collect if for you.

*We do not mail out race kits.

Switching Distances

From the TRY EVENTS event page click register which will take you to the online registration page
1. Navigate to the registration page and initiate the transfer 
2. Select transfer TO A NEW SUB-EVENT 
3. Sign in using the account information used when registering
4. For a new sub-event you will be prompted to select the new sub-event and then to start transfer. From there you will be asked to fill out the form and proceed with the new registration as normal.
6. Review the details relating to the transfer (i.e. additional transfer charges) and select the participant you would like to transfer:
Transfer to a new sub-event 
7. Click Start Transfer

Will there be bag check?
 Yes, bag check will be available at the charity tent by donation

Timing Questions
 If you have a timing question, please email run@tryevents.ca and we will do our best to resolve the obstacle. All timing tags are tested prior to each race so as long as you had your timing tag on your shoe and your race bib on the front of your body we should be able to find some timing data on your race.

Results, photos or videos from race day
Results are posted on our website, photos are posted on our Facebook page and videos are posted on our YouTube channel.

Still have your timing tag?
f you still have your timing tag please
*New mailing address for timing tags,
TRY EVENTS
3050 Edgemont Blvd
PO Box 75591
North Vancouver, BC
RPO Edgemont Village
V7R4X1.

Race Roster

Questions or obstacle with your race roster profile or registration please email: director@raceroster.com  

Sponsor Opportunities
*We currently have openings for branding partners, which is perfect for local charities looking for an event they can call "theirs" but leaving all the organizing and costs to TRY EVENTS! 

Thank you again for your support.
If the above has not answered your question, email Mitchell@tryevents.ca. We will do our best to get back to you within 24/hrs.
(Unless outside our event season, off season April to September.)

Make a Run for It!
Enjoy your Event!
The TRY EVENTS Team