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Frequently Asked Questions

Below are a few answers to some questions that may help you and help us save some time spent on emails so we can focus on getting ready for the next race!

 To keep up to date on all new race details please refer to the event page regularly as we update with changes as they come up. Go to http://www.tryevents.ca/ and click on your race name or logo, the page will open and scroll down to view all the details, remember we reserve the right to make changes as necessary so it's important to check in a few times before your race, we will also post updates on our face book page & through Twitter. 
https://www.facebook.com/pages/TRY-EVENTS/45416122127?v=wall
https://twitter.com/wwwTRYEVENTSca

Want to volunteer?
FANTASTIC!!! Please email volunteer@tryevents.ca and let us know which race you would like to volunteer with. *Remember between events we do not have staff to manage emails but will do our best to get back to you and secure your help. :) 

 Here is a link to our registration polices, there are no refunds, no transfers and no deferrals BUT you can change your distance. Changing your distance may be good option if you need to walk due to an injury or need to switch to a shorter distance to open up your scheduling obstacle. 

Can friends or family pick up your race kit for you?
YES, friends and family can pick up your race kit for you and all they need to know is your full name and the distance you are registered for.
*please bring a bag and reuse safety pins, thank you for your help to make our events zero waste.

Can't make it to the pre-race pick up times or just don't want to drive into town twice then you can sign up for the same day pick up service, there is a $5 charge for this. We would prefer you pick up your race kit before race day but here is an option if you want BUT you must sign up by email. racedaypickupservice@tryevents.ca, in subject place put in race name and pick up service so it gets filed correctly. Example: Hot Chocolate pick up service. In the content please provide your full name and distance, You will need to arrive at least 45minutes early on race morning and go to the TRY EVENTS table.

*Once the race starts all left over supplies that have not been picked up will be available for size exchanges, for sale and/or donated.  

Switching Distances
From the TRY EVENTS event page click register which will take you to the on-line registration page
1. Navigate to the registration page and initiate the transfer 
2. Select transfer TO A NEW SUB-EVENT 
3. Sign in using the account information used when registering
4. For a new sub-event you will be prompted to select the new sub-event and then to start transfer. From there you will be asked to fill out the form and proceed with the new registration as normal.
6. Review the details relating to the transfer (i.e. additional transfer charges) and select the participant you would like to transfer:
Transfer to a new sub-event 
7. Click Start Transfer

Will there be bag check?
 
Yes, bag check will be available at the charity tent by donation

Timing Questions
 If you have a timing question, please email run@tryevents.ca and we will do our best to resolve the obstacle. All timing tags are tested prior to each race so as long as you had your timing tag on your shoe and your race bib on the front of your body we should be able to find some timing data on your race.

Results, photos or videos from race day
Results are posted on our website, photos are posted on our Facebook page and videos are posted on our YouTube channel.

Still have your timing tag?
Please mail it back to the address on the timing tag to avoid being charged the replacement fee.

Questions or obstacle with your race roster profile or registration please email, director@raceroster.com  

*We currently have openings for branding partners which is perfect for local charities looking for an event they can call "theirs" but leaving all the organizing and costs to TRY EVENTS! 

 Thank you again for your support
If the above has not answered your question we will do our best to get back to you within 24/hrs.

Make a Run for It!
Enjoy your Event!
The TRY EVENTS Team


Mitchell Hudson © Copyright TRY EVENTS and the TRY EVENTS' Race Series - 2004 and beyond. All rights reserved - All Trademarks are the property of their respective owners

Web Development and Design by Mitchell Hudson / TRY EVENTS

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